Under the Referral menu, you can choose what you want to do with a lead
- Unrefer - lets you revoke a previously referred lead from the buyer (without invalidating the lead or reversing transactions).
- Redeliver - This resends the lead to a partner without recharging them
- Reverse - Reverses all transactions (both introducer and buyer).
- Reverse Introducer - Only reverses transactions to your introducer
- Reverse Referral - Only reverses transactions to your referral partner
- Return - A new returns (refunds) feature, details below. This option allows returns to be started, decisioned, or cleared.
Intending to refer a lead elsewhere?
If you have reversed or un-referred a lead with the intention of posting to another partner you should:
- Click Reverse
- Reset Billing - (click edit lead. Under 'cost value and billing' select reset billing point)
- Change Status back to new (to make sure when the referral happens the status changes and the charges get added)
- Click to refer
Need more help?
We always aim to provide great support to everyone. Contact our support team for help and advice or let us know how we can improve FLG on our feedback site.
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