Customise your quick text - call outcomes

You can customise the options your users have when they use the 'Insert Outcome' button when adding a telephone call. 

• You can change your call outcomes In 'Settings > Quick Text > Call Outcomes'. 
• Click 'Add New Outcome' to add more.
• Use the green arrows to move the outcomes into your preferred order
•  The order shown on screen is the order that will be shown from the 'insert outcome' drop down option above

Need more help?

We always aim to provide great support to everyone. Contact our support team for help and advice or let us know how we can improve FLG on our feedback site.