Billing Explained

Billed Services

We bill for essentially 2 types of service:

• Your subscription (including any recurring monthly amounts such as for a text message inbound number).
• Any transactional services (such as text messages, professional services or overages).

Our subscription billing periods start on either the 1st of the month or the 16th of the month and these are billed in advance.

Your first bill will be a pro-rata invoice from your subscription date until the end of your billing period. If your billing period is the 1st of the month you will be invoiced for your subscription on the last day of the month and if your billing period is the 16th you'll be invoiced on the 15th.

Invoices for transactional services are sent on the 1st of the month for usage in the previous month.

Direct Debits

You can set up a Direct Debit in your account in Settings > Configuration > Account Details > Add Payment Method. Once you have clicked to set up a Direct Debit you will be taken to a Go Cardless web form to complete. Direct Debits are collected 7 days after an invoice has been raised.

Note: There is a minimum collection amount of £1. Any invoices raised for an amount less than £1 must be paid by BACS.

Credit Cards

You can store a credit card against your account by going to Settings > Configuration > Account Details > Add Payment Method. We will take payment from this card 7 days after an invoice has been raised.

Cancelling Your Subscription

We'd hate to see you go.  Before you leave, please tell us what we can do to keep you - you're important to us and we want to make you happy!

To cancel, just let us know by phone or email and we'll handle the rest.  You will be billed until the end of your notice period which you can find in your contract.

Remember that your subscription is subject to our Terms & Conditions of Service, this article is meant as a guide only.

Changing Your Subscription

You can change the number of users and you can also choose to upgrade or downgrade your editions at any point however downgrades and reductions in the numbers of users does not take effect until the next billing date and this is because we cannot offer partial credits on invoices that have already been raised. Any upgrades and increases to the number of users will take effect immediately.